Frequently asked questions
Before and after your order
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
What is the order cutoff time?
The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.
How can I contact the store?
Email support@jonesrouadbeauty.shop or call 360-225-5509. Support availability is Weekdays 9 AM to 5 PM.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
How long does a refund take?
Approved refunds are processed according to the Refund Policy. The stated processing time is 10 days.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Contact information
| Store | Jones Road Beauty |
|---|---|
| Legal operator | jonesrouadbeauty |
| Business address | 1254 Koontz Ln, Carson City, Nevada, 89701, United States |
| support@jonesrouadbeauty.shop | |
| Phone | 360-225-5509 |
| Support hours | Weekdays 9 AM to 5 PM |